For authorized dealers
Every promise you made this week, in one place
Who you showed what, who’s next in line for a reference, whose watch is at service, and what you owe each of them next.
Book a DemoAn authorized dealer’s day isn’t really about the sale. It’s the client who saw four pieces on Saturday and is waiting to hear back. It’s the reference that’s spoken for into next year and the eleven people who want it. It’s the watch that has been at service for three weeks with no update, and the trade-in that came in over the weekend and still hasn’t been priced.
Lychee is where all of that lives, attached to the client it belongs to — so whoever picks up the phone already knows the story.
Day to day
The work between the sales
Record every presentation
What came out of the case, what they loved, what they passed on, what sold. It lands on the client’s history with the associate’s name on it, and becomes tomorrow’s follow-up list.
PresentationsRun the interest list
Interest in a hard-to-get reference, captured as a numbered entry with a real lifecycle — not a name on a legal pad. When a piece lands, the queue tells you whose call to make, and in what order.
How allocation worksInquiries and special orders
Quote, deposit, PO, vendor chase, pickup. Outreach goes to the right brand rep and their replies thread back onto the order, while the system nags about slipping ETAs and uncollected pieces.
Special ordersService and repairs
Intake to pickup with an ETA you can actually quote, separate message threads for the client and the watchmaker, payments and printed slips. The history stays on the piece.
Repairs & serviceTrade-in requests
Reference, serial, box and papers, condition and photos — through review to a priced offer with an expiry, to accepted or declined. Stale offers expire themselves and nudge when nobody has replied.
Trade-in pipelineA client profile that builds itself
Spend, the brands they already own, what they’ve been shown and liked or passed on, sizes and anniversaries — accumulated out of the work above rather than typed into a CRM.
Spend & taste profilesEvents and private viewings
Guest list built from the client book, invitations and reminders on your own timing, plus-ones and walk-ins, check-in at the door. Every check-in lands on the client’s history.
Events & guest lists- Book a Demo
See it run on your own book
A walkthrough against your own references, your service backlog and the way your team already works.
The rest of the toolkit
Serialized-Item Archive & Provenance
Look up any serialized piece and see its full repair and service history — the provenance record for high-value goods.
Learn more Clienteling & CRMThe Live Board — Open Work at a Glance
A real-time panel of every open thread on a client, attaching and detaching itself as statuses change.
Learn more Clienteling & CRMClient Ownership & Book Protection
Clients belong to the associate who created them, with access earned the real way and every grant audited.
Learn more Clienteling & CRMBirthday & Anniversary Milestones
Any date you capture becomes a recurring milestone that fires a reminder ahead of time — the engine behind repeat sales.
Learn more Events & AppointmentsAppointment Scheduling + Apple Calendar Sync
Book typed appointments that sync two ways with Apple Calendar and drive automated reminders off each stage.
Learn more Platform, Security & OnboardingNative iOS, iPad & Mac Apps
Genuine native apps with camera scanning, Face ID, push, Calendar and Contacts — and iPad split-view for the floor.
Learn moreExplore the full solution
Clienteling & CRM
Every client’s history, taste and open threads in one place — plus the appointments and in-store events that get them back through the door.
Sales & Order Management
Interest lists that allocate themselves, special orders sourced from vendors, trade-ins, and the product catalog all of it runs on.
Repair & Service
Intake to pickup, vendor round-trips, and a branded estimate page your clients approve and pay online.
Lychee, for Authorized Watch Dealers
Book a walkthrough and we’ll map it to how your team actually sells.
Book a Demo