Clienteling built for how fine retail actually sells.
High-consideration sales don’t happen behind a desk. Lychee gives sales associates a fast, intuitive client book to remember every taste, size, and milestone—and ties it directly to the repairs, custom orders, and allocations behind the counter.
The showroom reality
Why traditional CRMs get abandoned on the sales floor
Traditional platforms were designed for B2B desk workers managing sales pipelines with "close dates." Fine retail works completely differently.
The 5-minute desktop form
On a busy Saturday, an associate has thirty seconds between customer visits. If logging a visit requires opening a laptop, navigating four tabs, and completing mandatory pipeline stages, they stop using it. The software turns into an expensive digital graveyard.
The paper book that walks away
For generations, client ring sizes, metal preferences, and anniversary dates lived in notebooks tucked under the counter or in private phone chats. When a top associate resigns, your boutique loses decades of institutional customer memory overnight.
The three-tab operational mess
Client relationships are won or lost in operations. When a client calls, an associate shouldn’t have to check the POS for purchase history, a paper ticket for repair status, and a legal pad for allocated watch interest lists. Everything belongs on one timeline.
Built for your trade
Tailored to the craft behind every sale
Different trades carry different operational rhythms. Lychee adapts to the specific language and workflow of your counter.
CRM for Jewelers
Clienteling, custom orders, repairs and appointments — one system for the relationships and the craft behind every sale.
CRM for Authorized Watch Dealers
Who you showed what, who’s next in line for a reference, whose watch is at service, and what you owe each of them next.
Software for Luxury Boutiques
Clienteling sessions, personalized recommendations, events and private appointments — with a native app for the floor.
One operating system
Every job your store runs, in one place
6 connected modules. Turn on what your store needs today, and expand as you grow.
Clienteling & CRM
Every client’s history, taste and open threads in one place — plus the appointments and in-store events that get them back through the door.
13 features →SolutionSales & Order Management
Interest lists that allocate themselves, special orders sourced from vendors, trade-ins, and the product catalog all of it runs on.
10 features →SolutionRepair & Service
Intake to pickup, vendor round-trips, and a branded estimate page your clients approve and pay online.
4 features →SolutionFulfillment, Shipping & Payments
One workspace for shipments, USPS-validated addresses, live tracking and branded notifications — through to the invoice that closes it out.
6 features →SolutionAI & Automation
An AI assistant across your whole CRM, a no-code flow builder, and automations that make sure nothing slips.
7 features →SolutionPlatform, Security & Onboarding
Native apps, secure iPad kiosks, fine-grained permissions, and painless migration from your existing systems.
9 features →Behavioral research
Built on relationship psychology, not guesswork
Attentive clienteling generates outsized commercial returns because it taps into fundamental drivers of customer trust and reciprocity.
Perceived Relationship Investment (PRI)
De Wulf, Odekerken-Schröder, & Iacobucci (2001) · Journal of Marketing
When customers perceive that a retailer invests time, effort, and care into their relationship, it fosters relationship quality—strengthening trust and commitment—which directly drives customer behavioral loyalty.
The Relationship-Maturity Effect
Dagger, Danaher, & Gibbs (2009) · Journal of Service Research
For newer relationships, contact frequency significantly enhances customer-reported relationship strength. For longer-duration relationships, contact frequency had no measured effect on reported relationship strength—the bond is sustained by relationship duration itself.
Want to explore the science and operations of relationship retail?
Read our complete, research-backed guide to clienteling principles, metrics, and floor habits.
What sets Lychee apart
The capabilities you won’t find bolted onto a generic CRM
Architected from scratch for high-consideration retail, workshop benches, and sales floor ergonomics.
Build-Your-Own Customer Card
Design your own client record with unlimited custom fields — ring size, preferred brands, anniversaries — no engineering required.
Learn more Clienteling & CRMSmart Segments & Saved Searches
A visual audience builder that filters on behavior as well as attributes — save it, share it by URL, let it auto-refresh.
Learn more Sales & Order ManagementInterest Lists That Allocate Themselves
Capture interest as a numbered inquiry and let product queues auto-allocate incoming stock to waiting clients.
Learn more Sales & Order ManagementTrade-In & Consignment Pipeline
Buy pre-owned luxury through a strict pipeline — capture, priced offer with expiry, accept, acquire — fully audited.
Learn more Repair & ServiceEnd-to-End Repair Management
After-sales service from intake to pickup with vendor round-trips, two-way messaging, payments and printed slips.
Learn more Fulfillment & ShippingUSPS Address Validation & Manager Overrides
Every address is checked against USPS before shipping, with a manager override for legit addresses USPS flags.
Learn more Product Catalog & E-commerceAI Product Discovery — a Listing from Just a SKU
Give a brand and reference; AI researches the web and assembles a verified, store-ready listing you approve.
Learn more AI & AutomationPulp — Your AI Business Assistant
An in-app AI assistant that searches your whole CRM, exports to spreadsheets, and remembers context — with voice on mobile.
Learn more AI & AutomationNo-Code Visual Workflow Automation
A drag-and-drop node-graph builder: triggers, conditions, live data queries and actions — including AI steps.
Learn more AI & AutomationOn-Device Apple Intelligence Messages
Draft a warm, personalized follow-up message entirely on-device — no client data leaves the device.
Learn more Platform, Security & OnboardingSecure In-Store iPad Kiosks
Turn iPads into hardware-secured shared terminals — associates check in to work on-behalf, with a full forensic log.
Learn more Platform, Security & OnboardingNative iOS, iPad & Mac Apps
Genuine native apps with camera scanning, Face ID, push, Calendar and Contacts — and iPad split-view for the floor.
Learn morePricing
Predictable pricing for high-touch retail
Everything your sales floor and workshop need to run consultative clienteling.
All-In Package
Full Platform$100 / seat / month
Everything your team needs to run floor clienteling and store operations.
- Clienteling, presentations & mobile floor outreach
- Special orders, interest lists & workshop repairs
- Insured shipping, address validation & Stripe invoicing
- On-device AI assistant & workflow automation
- Shopify, POS & Google Workspace sync
- Protected associate client books & granular permissions
Ready to see Lychee on your showroom floor?
Book a 20-minute walkthrough. We’ll show you how it works on mobile and map it to your store’s exact workflows.
Book a Demo