The CRM your clients will feel.
Lychee is a modular CRM for high-touch retail and service businesses. Start with client profiles, presentations, and outreach. Add what your team needs as you grow.
One operating system
Every job your store runs, in one place
Nine connected solutions. Turn on what you need today, add the rest as you grow.
Clienteling & CRM
Every client’s history, taste, and open threads in one place — so associates walk into every interaction already knowing the person.
11 features →SolutionSales & Order Management
Waitlists that allocate themselves, special orders sourced from vendors, trade-ins, and goals that tie store traffic to revenue.
6 features →SolutionRepair & Service
Intake to pickup, vendor round-trips, and a branded estimate page your clients approve and pay online.
4 features →SolutionEvents & Appointments
Scheduling that syncs to Apple Calendar, and in-store events with full guest and RSVP management.
2 features →SolutionFulfillment & Shipping
One workspace for shipments, USPS-validated addresses, deliverability guards, live tracking and branded notifications.
5 features →SolutionProduct Catalog & E-commerce
Two-way Shopify sync, and AI that builds a complete, store-ready listing from just a SKU.
4 features →SolutionAI & Automation
An AI assistant across your whole CRM, a no-code flow builder, and automations that make sure nothing slips.
7 features →SolutionPayments, Tax & Compliance
Stripe invoicing and automatic economic-nexus tracking that tells you the moment you owe sales tax.
2 features →SolutionPlatform, Security & Onboarding
Native apps, secure iPad kiosks, fine-grained permissions, and painless migration from your existing systems.
9 features →What sets Lychee apart
The capabilities you won’t find bolted onto a generic CRM
Build-Your-Own Customer Card
Design your own client record with unlimited custom fields — ring size, preferred brands, anniversaries — no engineering required.
Learn more Clienteling & CRMSmart Segments & Saved Searches
A visual audience builder that filters on behavior as well as attributes — save it, share it by URL, let it auto-refresh.
Learn more Sales & Order ManagementWaitlists That Allocate Themselves
Capture interest as a numbered inquiry and let product queues auto-allocate incoming stock to waiting clients.
Learn more Sales & Order ManagementTrade-In & Consignment Pipeline
Buy pre-owned luxury through a strict pipeline — capture, priced offer with expiry, accept, acquire — fully audited.
Learn more Repair & ServiceEnd-to-End Repair Management
After-sales service from intake to pickup with vendor round-trips, two-way messaging, payments and printed slips.
Learn more Fulfillment & ShippingUSPS Address Validation & Manager Overrides
Every address is checked against USPS before shipping, with a manager override for legit addresses USPS flags.
Learn more Product Catalog & E-commerceAI Product Discovery — a Listing from Just a SKU
Give a brand and reference; AI researches the web and assembles a verified, store-ready listing you approve.
Learn more AI & AutomationPulp — Your AI Business Assistant
An in-app AI assistant that searches your whole CRM, exports to spreadsheets, and remembers context — with voice on mobile.
Learn more AI & AutomationNo-Code Visual Workflow Automation
A drag-and-drop node-graph builder: triggers, conditions, live data queries and actions — including AI steps.
Learn more AI & AutomationOn-Device Apple Intelligence Messages
Draft a warm, personalized follow-up message entirely on-device — no client data leaves the device.
Learn more Payments, Tax & ComplianceEconomic Nexus & Sales-Tax Monitoring
Track sales into every US state against exact nexus thresholds and know when you must start collecting tax.
Learn more Platform, Security & OnboardingSecure In-Store iPad Kiosks
Turn iPads into hardware-secured shared terminals — associates check in to work on-behalf, with a full forensic log.
Learn more Platform, Security & OnboardingNative iOS, iPad & Mac Apps
Genuine native apps with camera scanning, Face ID, push, Calendar and Contacts — and iPad split-view for the floor.
Learn moreBuilt for your trade
Made for high-touch retail
Pricing
Prioritize client relationships over operational tasks
All-In
$100 / seat / month
Every tool to run your operations — no tiers, no add-on gates.
- Clienteling, presentations & outreach
- Special orders, waitlists & repairs
- Shipping, invoicing & tax compliance
- AI assistant & no-code automation
- Shopify, POS & Google Workspace sync
- Granular employee access control
Ready to see Lychee on your floor?
Book a walkthrough and we’ll map it to how your team actually sells.
Book a Demo