Repair & Service
End-to-End Repair Management
After-sales service from intake to pickup with vendor round-trips, two-way messaging, payments and printed slips.
The most battle-tested workflow in Lychee: after-sales service from intake through vendor round-trips to pickup, across a detailed status machine with ETA tracking. Operators run two-way message threads with both the customer and the repair vendor — unread dividers and all — record payments, auto-look-up shipping and insurance by item value, and print repair slips, cover letters and receipts. It runs identically on the web, on iPhone, and on the in-store iPad kiosk.
More in Repair & Service
Customer Estimate & Payment Portal
Send a branded estimate page — on your own domain — where clients approve, toggle options, and pay by card.
Learn moreDrag-and-Drop Repair Form Builder
Design your own repair tickets and intake forms, rendered onto your letterhead as clean PDFs.
Learn moreSerialized-Item Archive & Provenance
Look up any serialized piece and see its full repair and service history — the provenance record for high-value goods.
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